Man with Van North Kensington Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van North Kensington provides removal and related services to private and business customers. By booking or using our services, you agree to be bound by these Terms and Conditions. You should read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions the following words have the meanings set out below.
Agreement means the contract between you and Man with Van North Kensington for the provision of services as described in these Terms and Conditions and any written confirmation issued by us.
Services means transport, moving, loading, unloading, packing or any related services provided by Man with Van North Kensington.
Vehicle means any van or other vehicle used by us to carry out the services.
Goods means the items and belongings which you ask us to handle, transport or store.
Customer, you and your mean the person, firm or company who requests our services and is responsible for payment of the charges.
We, us and our mean Man with Van North Kensington.
2. Scope of Services
Man with Van North Kensington provides man and van services, small-scale removals, household moves, office moves, collection and delivery of items, and related loading and unloading services. The services will be provided using one or more vehicles and personnel as agreed during the booking process.
Any description of services on our website or promotional material is for general guidance only and does not form part of the Agreement unless expressly confirmed in writing. We reserve the right to reasonably adjust how the services are performed in order to protect the safety of our staff, vehicles, your goods and property.
3. Booking Process
Bookings can be requested by contacting Man with Van North Kensington and providing full details of your requirements. You must provide accurate information regarding the collection and delivery addresses, access conditions, size and quantity of goods, special items, dates and times, and any other relevant details.
We will provide an estimate or quotation based on the information you supply. Any quotation is given on the understanding that the information provided is complete and correct. We may revise the quotation or apply additional charges if the information supplied is incomplete or inaccurate, or if your instructions change.
Your booking is not confirmed until we have accepted it and issued a confirmation, which may be provided in writing or verbally with clear agreement to proceed. We reserve the right to refuse any booking at our discretion.
When making a booking, you confirm that you are the owner of the goods or have full authority from the owner to enter into this Agreement, and that you accept responsibility for all applicable charges.
4. Estimates, Quotations and Charges
Our prices may be based on hourly rates, fixed fees, or a combination, as explained during the booking process. Any estimate or quotation is valid for a limited time and may be subject to change due to fuel costs, congestion charges, parking fees or other external factors outside our control.
Unless otherwise agreed, our standard charges do not include packing materials, dismantling or reassembly of furniture, disconnection or reconnection of appliances, or services that require specialist skills or equipment.
Additional charges may apply in circumstances including, but not limited to, the following:
Delays outside our control, such as waiting for keys or access.
Inadequate parking, including the need for our vehicle to park further away than reasonably expected or in paid parking areas.
Extra items or increased volume of goods beyond what was originally declared.
Poor access such as narrow staircases, long carrying distances, or obstacles requiring additional time or labour.
Work carried out outside normal working hours at your request.
Any applicable road tolls, congestion charges, clean air or low emission zone charges, parking fees or fines incurred while following your instructions or due to inadequate parking arrangements that you were responsible for organising.
5. Payments and Deposits
We may require a deposit to secure your booking. The amount and due date of any deposit will be confirmed during the booking process. Deposits are usually non-refundable, except where we cancel the services without good reason.
Unless otherwise agreed in advance, payment of the balance is due on completion of the services on the same day. We reserve the right to insist on full payment before unloading the goods at the delivery address.
We accept a range of payment methods as advised at the time of booking. You agree to ensure that sufficient funds are available and that any payment method you use is valid and authorised.
If payment is not made when due, we may charge interest on overdue amounts at the statutory rate and may recover from you all reasonable costs incurred in obtaining payment, including legal fees and debt collection charges.
6. Cancellations and Changes
You may cancel or amend your booking by giving us notice. The amount of notice required and any cancellation charges will depend on how close to the agreed date and time the cancellation or change is made.
If you cancel more than 7 days before the scheduled service date, we will usually retain any deposit paid but may, at our discretion, transfer it to a new booking date subject to availability.
If you cancel between 7 days and 48 hours before the scheduled service date, we may charge a cancellation fee up to 50 percent of the agreed price.
If you cancel within 48 hours of the scheduled start time or fail to be present when our team arrives, we may charge up to 100 percent of the agreed price to cover our costs and loss of work.
Any request to change the date, time, or scope of the services is subject to our availability and agreement. Changes may result in revised pricing. If we are unable to accommodate your changes and you decide to cancel, the above cancellation terms will apply.
We may cancel or postpone the services due to events outside our reasonable control, such as severe weather, vehicle breakdown, illness, accidents, road closures or other operational issues. In such cases we will seek to rearrange the booking with you as soon as reasonably possible. Our liability in these circumstances will be limited to a refund of any deposit or prepayment made for services that we did not provide.
7. Your Responsibilities
You are responsible for the following:
Providing accurate information at the time of booking and updating us promptly if circumstances change.
Ensuring that adequate parking and access are available at both collection and delivery addresses, including arranging any permits where necessary.
Packing your goods safely and securely unless you have booked a packing service from us.
Ensuring that any furniture or large items that require dismantling are dismantled before our arrival, unless we have agreed to provide this service.
Removing and securing any delicate, valuable or personal items that you wish to transport yourself.
Being present or arranging for an authorised representative to be present at collection and delivery to provide instructions, sign any relevant documents, and check that all goods are loaded and unloaded.
You must not ask our staff to do anything that is unsafe, unlawful, or not covered by our insurance.
8. Items We Do Not Transport
For safety, legal and insurance reasons, we do not transport certain items. These may include:
Hazardous or flammable materials such as petrol, gas cylinders, solvents, paints or chemicals.
Illegal goods, stolen property, or items that you do not have the legal right to possess or move.
Live animals or plants requiring special care or environmental conditions.
Perishable food items or items that require refrigeration.
Cash, securities, jewellery, precious metals, valuable collections or confidential documents, unless explicitly agreed in writing.
If such items are transported without our knowledge, we accept no liability for loss, damage or consequences, and you agree to indemnify us against any resulting claims, damages or expenses.
9. Waste and Rubbish Removal Regulations
Man with Van North Kensington operates in line with applicable waste and environmental regulations. We are not a general waste disposal service, and we will only remove waste or unwanted items as part of an agreed service.
We will only dispose of items at authorised facilities or in line with lawful methods. You must not ask us to dispose of items illegally, such as fly tipping or abandoning goods. If we reasonably believe that you are requesting unlawful disposal, we will refuse that part of the service and may cancel the booking.
If we remove items that constitute waste, you remain responsible for ensuring that the items are lawfully suitable for disposal and do not contain hazardous materials. Additional charges may apply for waste handling, disposal fees, or the need to segregate certain items.
Where we collect or transport bulky waste as part of a move, you confirm that you have the right to discard those items and that they are not subject to any obligations, restrictions or return requirements.
10. Liability for Loss or Damage
We will exercise reasonable care and skill in handling and transporting your goods. However, our liability is subject to the terms in this section.
We are not liable for loss or damage arising from your failure to pack goods properly, from defects in the goods, or from your failure to declare items that are fragile, valuable or require special handling.
We are not liable for any loss or damage caused by wear and tear, gradual deterioration, inherent defects, atmospheric or climatic conditions, or by insects, vermin or similar.
Our responsibility for any loss of or damage to goods while they are in our care is limited to a reasonable cost of repair or replacement, up to a maximum amount which may be specified in our insurance or agreed with you in writing. We reserve the right to repair items where practical rather than replace them.
We are not liable for loss of profits, loss of use, loss of opportunity or any indirect or consequential losses arising from delay, loss or damage.
If we cause damage to buildings, fixtures or fittings at the collection or delivery address, you must notify us as soon as reasonably possible and in any event in writing within 7 days of the incident. Our liability will be limited to the reasonable cost of repair, and we may choose to arrange the repair ourselves using contractors of our choice.
11. Time Limits for Claims
You must inspect your goods as soon as reasonably possible after delivery. Any visible loss or damage must be reported to our team on the day of the move or noted on any delivery document where such a document is used.
Any claim relating to loss or damage to goods or property must be made in writing within 7 days of the date of the service. Claims made after this period may not be accepted, except where you can show that it was not reasonably possible to discover the loss or damage earlier.
12. Delays and Arrival Times
We will make reasonable efforts to arrive at the agreed time, but arrival times are estimates only and cannot be guaranteed. Factors such as traffic, weather, breakdowns or previous jobs running over may cause delays.
We will notify you where possible if we are running significantly late. We are not liable for losses arising from delay, such as missed appointments, lost earnings, or penalties, unless a specific written agreement has been made providing for guaranteed timings and corresponding liability.
13. Insurance
Man with Van North Kensington maintains appropriate insurance for our vehicles and public liability. Limited cover may apply to the goods we transport, subject to policy terms and exclusions.
It is your responsibility to arrange additional insurance for your goods if you require cover beyond the levels we provide. Details of our insurance cover can be made available on request.
14. Complaints
If you are dissatisfied with any aspect of our services, you should raise the issue with our team as soon as possible so that we can try to resolve it promptly.
Formal complaints should be submitted in writing, setting out the details of the booking, the nature of the complaint, and any supporting information. We will review your complaint and respond within a reasonable time. Making a complaint does not remove your obligation to pay for the services provided.
15. Data Protection and Privacy
We collect and use personal information such as your name, address and contact details for the purposes of managing your booking, performing the services and handling payments and enquiries.
We will take reasonable steps to keep your information secure and will not sell or disclose your details to third parties except where required to perform the services, comply with legal obligations or protect our rights.
By using our services, you consent to the processing of your personal information for these purposes.
16. Termination
We may terminate the Agreement or suspend services immediately if you fail to pay any amount due, act abusively or threateningly towards our staff, request unlawful actions, or otherwise materially breach these Terms and Conditions.
On termination, any amounts owed to us become immediately due and payable. Termination does not affect any rights or obligations that have already arisen.
17. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales.
You and Man with Van North Kensington agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.
18. General Provisions
If any part of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions shall continue in full force and effect.
We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Agreement with us.
No waiver by us of any breach of these Terms and Conditions shall be considered as a waiver of any subsequent breach. Any rights not expressly granted herein are reserved.
These Terms and Conditions, together with any written confirmation of your booking, constitute the entire Agreement between you and Man with Van North Kensington in relation to the services and supersede any previous communications or understandings, whether written or oral.
