Privacy Policy for Man with Van North Kensington Services
This Privacy Policy explains how Man with Van North Kensington collects, uses, stores and protects personal data of all customers and prospective customers in the North Kensington area. It also sets out your rights under the UK General Data Protection Regulation and related data protection laws.
By using our services, requesting a quotation or otherwise providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.
1. Data Controller
The data controller is the business operating under the name Man with Van North Kensington. The data controller is responsible for deciding how and why your personal data is processed and for ensuring that such processing complies with applicable data protection laws.
2. Scope and Who This Policy Applies To
This Privacy Policy applies to all customers, prospective customers and website visitors located in or requesting services within the North Kensington area who interact with Man with Van North Kensington. It covers all personal data we process in the context of offering and delivering our man and van services, including domestic and commercial moves, deliveries and related activities.
3. Types of Personal Data We Collect
We may collect and process the following categories of personal data, depending on how you interact with us:
Identification and contact details, such as your name, postal address, service address, billing address and other contact details you provide.
Booking and service details, such as dates and times of moves, collection and delivery addresses, property access information, parking information, inventory or item descriptions, and any special instructions you give us.
Communication records, such as notes from phone calls, messages from enquiry forms, and records of complaints, feedback or queries.
Payment-related information, such as information about the amount paid, payment method and transaction references. Card numbers or bank account details are handled only by our payment service providers and are not stored by us when we use third party processors.
Technical and usage information, such as basic device and browser information, approximate location data, pages visited and time spent on our website, where this is collected through cookies or similar technologies. Where required by law, we will ask for your consent before using non-essential cookies or similar tracking technologies.
4. How We Collect Your Data
We collect personal data in several ways:
Directly from you when you contact us to request a quotation, make a booking, ask a question, provide feedback or otherwise communicate with us.
Automatically when you visit our website, through the use of cookies and other similar technologies, subject to your cookie preferences.
From third parties in limited circumstances, for example when a business or individual books our services on your behalf and provides your contact or address details for the purpose of carrying out the service.
5. Lawful Bases for Processing
We process your personal data only when we have a valid legal basis under data protection laws. Depending on the circumstances, we rely on the following lawful bases:
Performance of a contract: To take steps at your request before entering into a contract and to perform our contract with you. This includes handling enquiries, providing quotations, managing bookings, carrying out moves and deliveries, and issuing invoices and receipts.
Legitimate interests: To pursue our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This may include improving and developing our services, managing and protecting our business, responding to general enquiries, and keeping basic records.
Legal obligations: To comply with legal and regulatory obligations, such as tax or accounting requirements and responding to lawful requests from public authorities.
Consent: In limited cases, we may rely on your explicit consent, for example for certain marketing activities or for the use of non-essential cookies, where required. When we rely on consent, you are free to withdraw it at any time.
6. Purposes for Which We Use Your Data
We use the personal data we collect for the following purposes:
To provide, manage and deliver our man and van services, including processing bookings, planning routes, and carrying out moves and deliveries.
To respond to your enquiries and provide quotations or information about our services that you request.
To manage our relationship with you, including handling complaints, feedback and customer support.
To process payments, maintain accounting records and comply with tax and other legal obligations.
To maintain and improve our website, services and customer experience, including the use of aggregated or anonymised data for analysis.
To communicate important service updates, such as changes to your booking or this Privacy Policy.
7. Data Sharing and Use of Processors
We do not sell your personal data. We may share your personal data with trusted third parties who act as data processors on our behalf or as independent controllers, where appropriate:
Service providers who help us deliver our services, such as drivers, subcontractors and logistics partners operating under our instructions.
IT and hosting providers who support the operation, security and maintenance of our website and data systems.
Payment service providers who process your payments securely on our behalf.
Professional advisers, such as accountants or legal advisers, where necessary to protect our legal rights or comply with legal obligations.
Public authorities, regulators or law enforcement agencies, where we are legally required to do so or where this is necessary to protect our rights, property or safety.
When we use data processors, we enter into written contracts requiring them to process your personal data only in accordance with our instructions, implement appropriate security measures and comply with applicable data protection laws.
8. International Transfers
Where any of our service providers or their servers are located outside the United Kingdom or the European Economic Area, your personal data may be transferred to a country that may not provide the same level of data protection. In such cases, we take steps to ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent measures, so that your data remains adequately protected.
9. Data Retention
We keep your personal data only for as long as necessary for the purposes for which it was collected, including to provide our services, meet legal, accounting or reporting requirements, and resolve disputes.
In practice, this means that customer and booking records are typically retained for a period that allows us to respond to any queries or claims following completion of the service and to comply with tax and accounting rules. After the relevant retention periods have expired, we will either securely delete or anonymise your personal data so that it can no longer be linked to you.
10. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures may include access controls, secure storage solutions, encryption or pseudonymisation where appropriate, and regular review of our security practices.
While we work to protect your information, no transmission of data over the internet or any storage system can be guaranteed as fully secure. You should take reasonable precautions when sharing personal data with us, especially over public networks.
11. Your Data Protection Rights
Under data protection laws, you have a number of rights in relation to your personal data, subject to certain conditions and exceptions:
Right of access: You can request confirmation of whether we process your personal data and obtain a copy of that data, along with information about how we use it.
Right to rectification: You can ask us to correct or update any inaccurate or incomplete personal data we hold about you.
Right to erasure: You can request that we delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.
Right to restriction: You can ask us to restrict the processing of your personal data in certain situations, such as while we are verifying the accuracy of the data or considering an objection you have raised.
Right to object: You can object to our processing of your personal data where we rely on legitimate interests as our legal basis, including profiling based on those interests, if you believe your rights and interests outweigh our own.
Right to data portability: You can request that we provide certain personal data to you or to another controller in a structured, commonly used and machine-readable format, where the processing is based on consent or on a contract and carried out by automated means.
Right to withdraw consent: Where we rely on your consent to process personal data, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.
You also have the right to lodge a complaint with a supervisory authority if you believe that your data protection rights have been infringed. In the United Kingdom, this is generally the Information Commissioner's Office.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. When we make significant changes, we will take reasonable steps to bring the updated policy to your attention. The most recent version of the Privacy Policy will always apply to the processing of your personal data.
